Refund Policy

We hope you love your TOCI MOM purchase. Every product is created to make motherhood feel a little more comfortable, simple, and supported.

If your order isn’t quite what you expected, we’re happy to accept eligible returns within 14 days of the date your order was delivered.

Returns

To be eligible for a return, your item must be:

  • Unused and unworn

  • In its original condition

  • Returned with all original tags attached

  • Accompanied by your receipt or proof of purchase

For hygiene reasons, we may be unable to accept returns on items that show signs of use, wear, washing, or damage after delivery.

Return shipping costs are the responsibility of the customer unless your item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we’ll email you to let you know it has arrived and whether your refund has been approved.

If approved, your refund will be issued to your original method of payment. Please allow several business days for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Late or Missing Refunds

If you haven’t received your refund after it has been approved, we recommend first checking with your bank or credit card provider, as processing times can vary.

If you’ve done this and still haven’t received your refund, please contact us and we’ll be happy to help.

Exchanges

If you need a different size, color, or style, please contact us and we’ll do our best to help depending on product availability.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and photos of the item so we can make it right.

Gifts

If an item was purchased as a gift, please contact us for assistance with your return or exchange. Refunds are generally issued to the original method of payment unless otherwise arranged.

How to Start a Return

To begin a return or exchange, please email us at hello@tocimom.com with your order number and the reason for your return.

Please do not send a return until you have received return instructions from our team.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method, as TOCI MOM is not responsible for return packages that are lost in transit.