Refund policy

It is very important to me that you are completely happy with your Hannah Grey purchase. If you feel the product you have received is not what you were expecting, I am happy to issue a refund (shipping costs to be paid by the buyer) within 14 days of the date your order was delivered.

To be eligible for a return, your item must be unused with tags attached
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank and credit card company, it may take some time before your refund is officially posted.

If you need to make a return or exchange simply send us an email at hello@hannahgreymom.com and send your item to: 581 San Marino Ave San Marino, California US 91108.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.